PHILOSOPHY
At Kennedy & Associates, we are very excited and confident about the future. Starting this defense litigation firm was a step taken following a great deal of thought and preparation. The closest thing we can compare it to is preparing a case for a jury trial. After thoroughly analyzing all of the possibilities, variables and careful planning, we decided that this was a good case to try. Our clients are our jury and they will reach a verdict on our service on every case. We are confident that the service we provide our clients will cause them to reach a favorable verdict about us.
Every client has different needs and every case has different facts. Therefore, a "one size fits all" approach does not work in the defense of matters in litigation. What works is attentiveness, being available and responsive to clients and providing quality, aggressive and efficient service in protecting our clients' interests. With each new assignment, it is our job with every case to determine if the case is one to attempt to resolve at an early stage, one to defend through trial or one in which additional information is required before a course of action can be discussed and decided upon by the client and the attorney. In order to make that decision, the client and the attorney need enough information to be able to evaluate a case, analyze the issues and make a well-informed decision on how to proceed. Once a decision is made on strategy, the client and the attorney must develop a course of action that will most effectively take the case to resolution.
Two keys to the attorney/client relationship are the correct information and good communication. From the initial assessment, there needs to be a plan clearly communicated between attorney and client. Clients need to be a participant in the decision-making in the course of a case and they only can be effective in doing so when they have all the information they need. It is our job to keep our clients informed. We must advise them of potential and real issues, inform them of case developments, good and bad, what their options are and make recommendations on how to proceed. Reading about events after the fact in a status letter or in a bill is too late.
We will strive to maintain ongoing, meaningful communication with every client on every case so everyone is on the same page. While every client has different needs, every client wants something as simple as their phone calls returned promptly. Every client wants consistent, common sense, cost-effective case management from an attorney exercising independent professional judgment on their behalf. We want each of our clients to feel like our most important client. Our size is an asset that will allow us to provide individual attention and immediate response that may not be available from a larger firm. |